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Common Questions  
  1. What should I do if I forgot my password?
  2. How much does shipping cost?
  3. How do I check the status of my order?
  4. How do I cancel my order?
  5. How do I track my order?
  6. How do I return an order?
  7. How do I change my email address(es)?
  8. Whom do I contact if I need more help?
 
New Visitors
  How do I get started shopping?
Why should I create an account?
How do I create an account?
What is the Email Club?
Where is shooters.com.au?
Why should I do business with shooters.com.au?
Your Account
  How do I sign in to my account?
What should I do if I forgot my password?
How do I change my password?
How do I change my email address(es)?
How do I change my postal address(es)?
How do I check my order history?
 
Ordering Information
  What is the shopping cart and how is it used?
What methods of payment are available online?
Do I have to pay GST?
How do I know if my order was received?
When will my order ship? Will I be notified?
How do I cancel my order?
How do I cancel my backorder?
How do I check the status of my order?
How do I track my order?
Shipping Information
  How do I browse the products?
How do I search for a specific product?
Whom do I contact if I need help shopping?
Does shooters.com.au have sales on its products?
What new products does shooters.com.au offer?
Is product manufacturer information available?
Can I shop online without a credit card?
Can I shop at shooters.com.au if I am a minor?
Will I get all items shown in a product picture?
What if a product description is incorrect?
What if technical information is incorrect?
 
Shipping & Returns
  What options are available for shipping?
Can I ship my order by COD on shooters.com.au?
How much does shipping cost?
How does "Pickup at shooters.com.au" work?
What is a Special Handling Charge?
Can I order if I live outside of Australia?
How do I return an order?
Can I get replacement parts for a product?
Is there a warranty on purchased products?
Site Features
  What is a wish list? How is it used?
What are arrival notifications?
How do I check product availability?
How do I get product technical information?
Can I send a product page to a friend? How?
What is PDF? How does it work?
 
Security & Privacy
  What information does shooters.com.au collect?
Is the information that I send secure?
How is the information that I send used?
Will my information ever be shared?
Dealer Information
  As a dealer do I get special pricing?
How do I become a dealer?
Do I have to pay GST?
How do I access dealer pricing?
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